SmarTrack S5 Tracker | Thatcham S5 | Fitted Nationwide

The SmarTrack S5 is a Thatcham Category S5 stolen-vehicle tracking system built by Global Telemetrics in the UK. It combines GPS and GLONASS positioning with driver identification, so the control centre knows not only where your vehicle is, but whether the person driving it is authorised. Alerts are monitored 24 hours a day, every day of the year. Safe & Sound Mobile supplies the SmarTrack S5 with covert professional installation and nationwide mobile fitting at your home or workplace.

Is the SmarTrack S5 Right for You?

The SmarTrack S5 is aimed at owners whose insurer has asked specifically for a Thatcham S5 tracker. That request is most common on higher-value cars, performance and prestige models, and vehicles on the theft-risk lists that insurers maintain — but plenty of owners fit one simply because they want a theft alert rather than a phone call from the police days later.

What separates S5 from the S7 category is driver identification. An S7 tracker will report a stolen vehicle’s location once you have reported the theft. An S5 raises an alert at the moment the vehicle is moved or driven without your app or card present, which is usually far earlier.

If your insurer has asked for S7, the SmarTrack S5 exceeds that requirement but costs more to run. If your insurer has asked for an immobilising system, you need the S5+ or S5+ iMOB rather than the standard S5 — talk to us and we will point you at the right one.

What Is Included?

• SmarTrack S5 tracking unit
• Your choice of driver recognition method — the D-iD smartphone app or a D-iD T2 Bluetooth driver detection card
• Covert professional installation by an experienced vehicle-security engineer
• Nationwide mobile fitting at your home or workplace across UK mainland postcodes
• Full system commissioning, activation and testing on the day
• Help setting up your Global Telemetrics online account and GTE Track app
• A walkthrough of how the system works before the engineer leaves
• An S5 installation certificate you can forward to your insurer
• Three-year SmarTrack warranty, extendable to twelve years
• Ongoing aftercare and technical support from Safe & Sound Mobile

Key Features of the SmarTrack S5

SmarTrack S5 Tracker Category and Insurance Requirements

Thatcham Research has set the benchmarks for vehicle security products since 1969, and tracking systems are categorised according to what they actually do. Category S5 is the classification for a monitored tracking system that also includes a means of identifying whether the driver is authorised. It replaced the older Category 5 naming, so if your insurer’s paperwork still says “Cat 5”, S5 is the current equivalent.

The SmarTrack S5 meets that requirement through driver identification: either the D-iD app running on your phone, or a Bluetooth driver detection card kept in your wallet. Whenever the vehicle is moved, the tracker checks for it. If it is not there, an alert is generated and the control centre acts on it — which is what allows a theft to be spotted while it is happening rather than after you next walk out to an empty driveway.

Insurers most often specify S5 on higher-value vehicles, performance models and vehicles that are frequently targeted. Some will accept S7. Some require an immobilising system in addition. The table below sets out the practical difference between the two current Thatcham tracking categories.

How the SmarTrack S5 Tracker Works

Installation. One of our engineers fits the S5 unit out of sight, wired into the vehicle so it is not obvious to anybody searching for it. The device is then commissioned and registered to you with Global Telemetrics.

Normal driving. The tracker uses GPS and GLONASS satellites to establish its position and the GSM/GPRS mobile network to report it. It also watches the vehicle’s battery voltage and ignition status. Day to day you do nothing — you simply carry your driver detection card, or keep the D-iD app running in the background on your phone.

Driver identification. When the vehicle moves, the tracker looks for your card or phone. If it finds it, the journey is authorised and nothing happens. If it doesn’t, an alert goes to the control centre. With D-iD you also receive a push notification each time the vehicle is driven, so an unexpected one on your phone is your first warning.

If something is wrong. The control centre contacts you to check the vehicle is safe. If you confirm a theft, the tracking data is used to follow the vehicle. Global Telemetrics operates its own repatriations team that works alongside the police to locate and secure stolen vehicles.

Power tampering. Cutting the vehicle’s battery does not silence the unit. The internal back-up battery keeps it running, and the disconnection itself generates an alert.

Monitoring, App and Subscription

Monitoring

Monitoring is provided by the Global Telemetrics Secure Control Centre in the UK, staffed 24 hours a day, 365 days a year. The alerts it acts on are unauthorised movement, driver detection not present or switched off, battery disconnection, low battery voltage, and a sounding alarm where an aftermarket alarm has been connected to the tracker.

When an alert comes in, the team contacts you to establish whether the vehicle is safe. Most alerts turn out to be a flat card battery or a phone left indoors, and are resolved in a minute. If a theft is confirmed, the control centre monitors the vehicle’s movement and coordinates with the police and the repatriations team.

App

The free GTE Track app for Apple and Android is paired with a secure online account. Verified functions include:

• Live map — the last recorded location, with normal and satellite views
• Journey history — current and historical journeys accessed through a calendar widget, as a list or on the map
• Vehicle dashboard — current location, last journey details and odometer information
• Geofences — set a virtual boundary and be emailed when the vehicle enters or leaves it
• Notifications — including the D-iD push message each time the vehicle is driven
• Reports — exportable data from your account
• Service mode — mutes alerts for up to ten hours while the vehicle is in a garage or on a transporter
• Multiple vehicles — scroll or search between vehicles on one account, with voltage and last connection shown for each

Subscription

A monitoring subscription is required. It is not included in the price of the tracker or the installation. Global Telemetrics sets these rates and you pay them directly, arranged after your installation is complete through the app or web portal.

How Nationwide Mobile Installation Works

1. Order Your Tracker

Order the SmarTrack S5 online or call us on 01245 921133. If you are unsure whether S5 is the right category, or whether you want the D-iD app or the Bluetooth card, this is the point to ask.

2. Arrange Your Installation

A member of our fitting team contacts you to agree a date, time and location. We cover every UK mainland postcode. If you are outside the mainland, please check with us before ordering.

3. We Come to Your Vehicle

Our mobile engineer travels to you — at home, at work, or wherever the vehicle is kept. There is no need to take a day off or drive to a workshop.

4. Professional Installation

The S5 is fitted covertly and wired into the vehicle, then commissioned and tested with the control centre to confirm it is reporting correctly.

5. Setup and Handover

The engineer helps you set up the GTE Track app and your online account, shows you how driver recognition and service mode work, and issues your S5 installation certificate for your insurer. Global Telemetrics then contacts you to arrange your subscription.

Why Choose Safe & Sound Mobile for Tracker Installation?

Vehicle security is what we do. We install trackers, alarms, immobilisers and remote start systems every working day, and we fit across the SmarTrack range as well as other leading brands — so our advice is not steered by only having one product to sell.

Our engineers come to you, anywhere on the UK mainland, which means no workshop drop-off and no time off work. A tracker only does its job if it is fitted properly and hidden well, and that is where experience shows.

We will also be straight with you about the running costs before you commit, help you match the tracker category to what your insurer has actually asked for, set the app up with you on the day rather than emailing a link, and answer the phone afterwards when you have a question. Call 01245 921133 and speak to somebody who fits these systems for a living.

Customer Reviews

See what Safe & Sound Mobile customers say about our vehicle-security installation service.

Frequently Asked Questions About the SmarTrack S5

Is the SmarTrack S5 accepted by my insurer?

The SmarTrack S5 is certified to Thatcham Category S5, which is the category insurers refer to when they ask for a tracker with driver identification. We cannot guarantee that any particular insurer will accept any particular device, because requirements differ between companies and policies. Check the exact category your insurer has specified before ordering, and call us on 01245 921133 if the wording is unclear.

Is installation included with the SmarTrack S5?

Yes. The price covers the device and covert professional installation by a Safe & Sound Mobile engineer, carried out at your home or workplace anywhere on the UK mainland. It also covers commissioning, app and account setup guidance, a handover demonstration and your S5 installation certificate. If your vehicle is outside mainland coverage, contact us before ordering.

Does the SmarTrack S5 require a subscription?

Yes, and it is charged separately from the purchase price. Monitoring is provided by Global Telemetrics and paid directly to them, from £14.49 per month by direct debit or £159 for a year. Longer terms and a one-off duration-of-ownership option are available. Without an active subscription the tracker is not monitored and no alerts are acted on.

What tracker category is the SmarTrack S5?

Thatcham Category S5. This category covers monitored tracking systems that also verify the driver is authorised. It is the current name for what used to be called Category 5, so an insurer asking for a “Cat 5” tracker is asking for S5. The next category down, S7, provides tracking and monitoring without driver identification.

Does the SmarTrack S5 have a mobile app?

Yes. The free GTE Track app for Apple and Android is included alongside a secure online account. It gives you live location on a map, journey history through a calendar view, geofences, a vehicle dashboard with odometer information, notifications, reports and service mode. Our engineer will help you set it up during the installation.

Where can Safe & Sound Mobile install the SmarTrack S5?

We offer mobile installation across every UK mainland postcode, at your home, your workplace or another agreed location. Our engineer travels to the vehicle, so you do not need to bring it to a workshop. For addresses outside the UK mainland, please contact us before ordering so we can confirm coverage.

Should I choose the D-iD app or the Bluetooth driver detection card?

Both satisfy the S5 driver identification requirement and cost the same to run. The D-iD app means nothing extra to carry, but it needs to be running in the background on your phone. The D-iD T2 card is credit-card sized, recharges by USB and lives in your wallet, which suits people who share the vehicle or would rather not depend on a phone. Tell us your preference when booking.

Does the SmarTrack S5 immobilise my vehicle?

No. The standard S5 tracks, monitors and alerts, but it does not stop the vehicle being driven. If you want immobilisation, the S5+ adds remote immobilisation operated by the control centre at police request, and the S5+ iMOB keeps the vehicle immobilised unless your Bluetooth card is present. Both sit on a higher subscription tier — call us and we will explain the difference.

Book Your SmarTrack S5 Nationwide Installation

The SmarTrack S5 is a Thatcham Category S5 tracking system with driver identification through either the D-iD app or a Bluetooth detection card, monitored 24 hours a day by the Global Telemetrics Secure Control Centre. GPS and GLONASS positioning, an internal battery back-up and movement, tamper and battery alerts mean an unauthorised journey is flagged as it happens rather than after the event.

It is the right choice if your insurer has specified S5, or if you simply want a monitored tracker that raises the alarm on your behalf. Safe & Sound Mobile fits it covertly at your home or workplace, anywhere on the UK mainland. Order online or call 01245 921133.