SmarTrack Shadow x SmarTrack S5 Protection – Supplied and Fitted Nationwide

The Shadow x SmarTrack S5 Protection package combines two complementary security systems: the Shadow immobiliser, which stops the engine starting without authorisation, and the SmarTrack S5 tracker, certified to Thatcham Category S5 under TSC032. Together they deliver prevention and recovery in a single installation, with driver recognition and 24-hour monitoring by the Global Telemetrics Secure Control Centre. Safe & Sound Mobile supplies and fits the complete package with nationwide mobile installation.

Is the Shadow x SmarTrack S5 Protection Package Right for You?

This package is aimed at owners who want more than recovery after the event. A tracker on its own tells the control centre where a stolen vehicle has gone; the Shadow is designed to stop it moving in the first place. If your vehicle is a keyless-entry model, a performance car, a modern 4×4, a van carrying tools, or an appreciating classic, that combination addresses the two most common UK theft methods — relay attack and key cloning.

It is also the sensible choice where an insurer has specified S5 protection but you would prefer immobilisation that you control yourself, rather than relying solely on the tracker’s optional remote immobilisation feature, which the control centre can only activate at police request.

If your insurer has only asked for a monitored tracker without driver recognition, an S7 device will usually satisfy that requirement at lower cost. Equally, if you want immobilisation with no ongoing monitoring fee at all, the Shadow can be fitted on its own. This package makes most sense when you genuinely want both layers.

What Is Included?

• SmarTrack S5 tracking device (Thatcham Category S5, TSC032), IP67 rated with internal battery back-up
• Shadow immobiliser control unit, covertly installed into the vehicle
• Rechargeable Bluetooth Driver Detection cards, USB charging cable and Faraday pouch
• Nationwide mobile installation at your home or workplace by a professional installer
• Full system activation and commissioning on your vehicle
• Global Telemetrics account setup and secure online portal access
• Registration for the Global Telemetrics tracking app and the Shadow immobiliser app
• Handover demonstration covering card use, service mode and app operation
• Installation certificate to forward to your insurer
• Safe & Sound Mobile aftercare and ongoing technical support

Key Features of the Shadow x SmarTrack S5 Protection Package

SmarTrack S5 Tracker Category and Insurance Requirements

Thatcham Research categorises aftermarket vehicle security products, and the S5 category sits above S7 because it adds one specific capability: driver recognition. An S7 device reports where a vehicle is. An S5 device also verifies who is using it. That distinction is the whole reason insurers ask for S5 protection.

The SmarTrack S5 in this package is certified to Thatcham Category S5 under certification number TSC032. It satisfies the driver recognition element using either a Bluetooth Driver Detection card carried in your wallet, or D-iD mobile phone recognition through your smartphone. If the vehicle is driven while that recognition is absent, the Secure Control Centre is alerted immediately, even though the thief may be holding a genuine key.

How the Shadow x SmarTrack S5 Protection System Works

1. Installation

Both units are hidden within the vehicle at your home or workplace. The Shadow integrates with the vehicle’s electronic systems so that it can prevent starting, while the S5 is wired discreetly and commissioned against your Global Telemetrics account.

2. Everyday driving

You carry a Bluetooth Driver Detection card. When you get in, the Shadow detects it by proximity — there is nothing to tap, swipe or type — and the vehicle starts normally. The S5 simultaneously registers that a recognised driver is present, so no alert is raised.

3. When you park

Shortly after the ignition is switched off, the Shadow re-arms itself automatically. There is nothing for you to remember. The supplied Faraday pouch is provided so the card can be stored away from the vehicle and away from your keys when it is not in use.

4. If a thief has your key

A relayed, cloned or stolen key will unlock and may crank the vehicle, but the Shadow blocks it from being driven away because no authorised card or app authorisation is present. This is the layer that prevents the theft rather than reporting it.

5. If the vehicle is moved anyway

A determined thief can still tow or lift a vehicle. That is where S5 protection earns its place. The S5 reports movement without driver recognition to the Secure Control Centre, which contacts you and your nominated contacts to verify what is happening.

6. Confirmed theft

Once a theft is confirmed with you, the control centre works with the relevant police force, providing live position data to support recovery. Where the tracker’s optional immobilisation feature has been specified at installation, it can only be actioned by the control centre at police request, and never while the vehicle is in motion.

Monitoring, App and Subscription

Monitoring

Monitoring for the SmarTrack S5 is provided by the Global Telemetrics Secure Control Centre, staffed 24 hours a day. It is the manufacturer’s own control centre rather than a third party, and it handles four main alert types: movement without driver recognition, battery disconnection, battery tamper, and low vehicle battery level. An aftermarket alarm can also be connected to the tracker at installation so that a sounding alarm generates a contact.

When an alert is raised, the control centre contacts you and any approved contacts on your account to establish whether the vehicle is safe. Nothing escalates until that verification has taken place, which keeps false alarms manageable. If theft is confirmed, the centre liaises with police and supports the recovery process.

App

This package uses two separate apps, and it is worth understanding which does what.

The scheduling feature is genuinely useful and often overlooked. You can set the vehicle to start freely during your normal hours and immobilise automatically overnight, which is when most driveway thefts occur. Service mode lets you hand the vehicle to a garage for a set number of hours without giving anyone your card or app access, after which immobilisation restores itself.

Subscription

The Shadow immobiliser has no subscription and no ongoing fees. The SmarTrack S5 does require an active subscription — without it, monitoring, driver recognition alerts, app access and recovery support all stop. The subscription is arranged and paid directly with Global Telemetrics once installation is complete, and is separate from the price of the hardware and fitting.

Prices are those current at the time of publication and are confirmed by Global Telemetrics when your account is set up. If you keep the vehicle for several years, the longer terms and the Duration option work out considerably cheaper than monthly payments.

How Nationwide Mobile Installation Works

1. Order Your Tracker

Choose the Shadow x SmarTrack S5 Protection package and place your order online, or call us on 01245 921133 if you would like to confirm the right category with us first. We check Shadow compatibility for your make and model at this stage.

2. Arrange Your Installation

Our fitting team contacts you to agree a date, time and location that suits you. We cover UK mainland postcodes nationwide.

3. We Come to Your Vehicle

A professional mobile installer attends your home, workplace or another suitable location with a fully equipped vehicle. There is no need to take the car to a workshop or lose a day waiting around.

4. Professional Installation

Both the Shadow and the SmarTrack S5 are fitted covertly, in locations chosen so they are difficult to find and difficult to remove. The systems are then commissioned and tested together on your vehicle.

5. Setup and Handover

Your installer sets up your Global Telemetrics account and both apps, charges and pairs your Driver Detection cards, and walks you through everyday use, service mode and scheduling. You receive your installation certificate for your insurer, and Global Telemetrics contacts you afterwards to set up the subscription.

Why Choose Safe & Sound Mobile for Tracker Installation?

Safe & Sound Mobile has spent decades installing vehicle security systems, and a two-part package like this rewards that experience. The Shadow has to integrate correctly with the vehicle’s electronics, and the S5 has to be positioned and commissioned properly, or the driver recognition will not behave as it should. Getting both right in a single visit is not a job for a general fitter.

We install several leading tracker brands, which means we can tell you honestly when a cheaper S7 device would satisfy your insurer, or when S5 protection is genuinely required. We will also explain the subscription options plainly before you commit, rather than after installation.

Our mobile installers cover UK mainland postcodes, so fitting happens where it suits you. Afterwards you keep a direct line to us for setup questions, card replacements, transfers and technical support — you are not handed off to a call centre and forgotten.

Customer Reviews

See what Safe & Sound Mobile customers say about our vehicle-security installation service.

Frequently Asked Questions About the Shadow x SmarTrack S5 Protection Package

Is the Shadow x SmarTrack S5 Protection package accepted by my insurer?

The SmarTrack S5 element is certified to Thatcham Category S5 under TSC032, which is the category insurers name when they ask for S5 protection. The Shadow is an additional non-Thatcham security measure and should be declared as such. Tracker requirements vary between insurers, so always check the exact category specified by your insurer before ordering.

Is installation included with the Shadow x SmarTrack S5 Protection package?

Yes. The price covers both units and nationwide mobile installation by a professional installer at your home or workplace, anywhere in UK mainland postcodes. It also covers commissioning, account and app setup, a handover demonstration and your installation certificate. Only the tracker subscription is charged separately.

Does the Shadow x SmarTrack S5 Protection package require a subscription?

Partly. The Shadow immobiliser has no subscription and no ongoing fees, so it keeps working indefinitely. The SmarTrack S5 does need an active subscription for monitoring, alerts, app access and recovery support. It is paid directly to Global Telemetrics, from £13.99 monthly by Direct Debit up to £649.00 as a one-off Duration payment.

What tracker category is the SmarTrack S5 in this package?

It is Thatcham Category S5, certified under TSC032. S5 requires monitored tracking plus a driver recognition system, which this device provides through Bluetooth Driver Detection cards or D-iD mobile phone recognition. The Shadow immobiliser has no Thatcham category and does not change the tracker’s classification.

Does the package have a mobile app?

It has two, and they do different jobs. The Global Telemetrics app shows your vehicle’s current location and gives access to your secure account with historical locations and geofence alerts. The separate Shadow app handles service mode, scheduled immobilisation, card battery levels and app-based mobilisation. Both are free for Android and Apple.

Where can Safe & Sound Mobile install this package?

We provide nationwide mobile installation across UK mainland postcodes, fitting at your home, workplace or another suitable location. Our installer arrives with everything needed to complete both systems in one visit. Call 01245 921133 if you would like to check coverage or Shadow compatibility for your vehicle before ordering.

What happens if I lose my Driver Detection card or its battery goes flat?

You can mobilise the vehicle through the Shadow app instead, using biometric authentication with your phone in Bluetooth range. The app also shows card battery levels and can send you a reminder when a card drops low, so flat cards are avoidable. Replacement or additional cards are available through the Secure Control Centre.

Can I still put the vehicle in for a service?

Yes. Service mode in the Shadow app suspends immobilisation for a period you choose, so a garage or valeter can move the vehicle without your card or app. Once that period ends, immobilisation restores automatically. The S5 tracking side continues running throughout, so you can still see where your vehicle is.

Book Your Shadow x SmarTrack S5 Protection Nationwide Installation

The Shadow x SmarTrack S5 Protection package puts two layers around your vehicle: an automatic immobiliser that stops a stolen or cloned key being enough to drive it away, and a Thatcham Category S5 tracker (TSC032) with driver recognition and 24-hour monitoring by the Global Telemetrics Secure Control Centre. It suits owners of high-value, performance and frequently targeted vehicles who want prevention as well as recovery, and who have been asked for S5 protection by their insurer.

Both systems are fitted covertly by a professional installer, with nationwide mobile installation across UK mainland postcodes. Call 01245 921133 or book online to arrange your fitting.